Terms of Service

1Binding Effect / Users

These Terms set forth the legally binding terms for your use of the Services. The terms "Use" or "Using" include browsing, using, or accessing any part of the Services and their content. Your use of the Services signifies that you have read, understand, and agree to be bound by these Terms. If you do not agree to abide by all applicable laws and these Terms, you should discontinue your use immediately. The person accepting these Terms for a Customer must be of legal age to form a binding contract, and each individual user of the Services must be at least 16 years old. If Customer and PostLane have executed a separate written agreement covering the Services (for example, a pilot or subscription agreement), that agreement controls over these Terms to the extent of any conflict.

2Accounts; Seat Types

2.1. Registration. By registering a workspace or user account, you represent and warrant that (a) all registration information you submit is truthful, accurate, current, and complete; (b) you will update and maintain the accuracy of such information; and (c) your use of the Services does not violate any applicable law, rule, or regulation. Registration may be terminated as provided in these Terms.

2.2. Seat Types. Plans are priced per seat, per our published pricing page. A "Seat" is a billable seat for Customer's internal staff with access beyond deliverables. A "Collaborator" is a billable seat scoped to specific deliverables. "Crew" seats (per-production freelancers) and "Client" seats (Customer's clients, for review and approval) are free. Plan entitlements and seat limits are enforced in the product. Each seat is for one named individual: credentials may not be shared, and a seat may not be used by more than one person.

2.3. Responsibility for Users. Customer is responsible for its authorized users, their compliance with these Terms, and all activity in Customer's workspace.

3Passwords and Security

When you register to use the Services, you will be prompted to create an account and credentials. You are responsible for maintaining the confidentiality and security of your credentials, and you agree not to use the account or credentials of another user or disclose your credentials to any third party. You agree to notify us immediately if you suspect any unauthorized use of your account. Two-factor authentication is available and we encourage you to enable it. You are solely responsible for any use of your account and for all actions that take place through your account.

4Fees; Subscriptions; Payment

4.1. Fees; Auto-Renewal. Fees are as published on our pricing page (per-seat plan fees, flat add-ons, metered add-ons, and metered managed storage) or as set out in a separate written agreement. Subscriptions bill monthly, in advance, and renew automatically each month until canceled. Where we offer annual billing, it bills annually in advance, renews automatically, and otherwise follows the same terms. Fees are exclusive of taxes; Customer is responsible for applicable taxes other than taxes on PostLane's income.

4.2. Price Changes. We may change published prices with at least sixty (60) days' written notice, effective at Customer's next renewal after the notice period.

4.3. Promotional Pricing; Founding Customer Rate. Unless a separate written agreement says otherwise, promotional or discounted rates apply for the stated promotional period and renew at the then-current full fee. One standing exception survives renewal: customers granted PostLane's founding-customer rate receive fifty percent (50%) off the then-current published price of their plan for the life of their subscription. The founding-customer rate is a percentage discount, not a fixed dollar rate — when base prices change under Section 4.2, the discounted amount changes with them, still at half the then-current price.

4.4. Nonpayment. If a charge fails, we will notify Customer and retry; the Services continue during a grace period of approximately thirty (30) days. If the failure is not cured within the grace period, we may suspend access until payment is made, after which access is promptly restored. Suspension does not destroy Customer Content, which remains subject to Section 7 and our Privacy Policy.

5Refunds; Cancellation

On Customer's initial purchase of a paid subscription (only), Customer may cancel by written notice within thirty (30) days of first payment for a full refund of that payment. Except as the preceding sentence provides, fees are non-refundable and payment obligations non-cancelable. Customer may cancel at any time, effective at the end of the then-current paid period: cancellation stops future renewals, access continues through the period already paid for, and no pro-rata refunds are given.

6Restrictions; Acceptable Use

You shall not, nor permit anyone else to, directly or indirectly:

(i) reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code, models, or underlying algorithms of all or any part of the Services (except to the limited extent such restrictions are prohibited by applicable law);

(ii) modify or create derivatives of any part of the Services;

(iii) rent, lease, resell, sublicense, or otherwise make seats or the Services available to any third party (other than authorized users as Section 2 provides);

(iv) share credentials or permit more than one individual to use a seat;

(v) use any "page-scrape," "robot," "spider," or other automatic device, program, or methodology to access, acquire, copy, or monitor any portion of the Services, or perform bulk automated extraction of data other than through Customer's own export;

(vi) use the Services to develop, or benchmark for, a competing product or service, or use the Services for competitive analysis;

(vii) circumvent plan entitlements, seat limits, or usage controls;

(viii) attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services, probe or test their vulnerability, or breach any security or authentication measures;

(ix) take any action that interferes with other customers' use of the Services or imposes an unreasonable or disproportionately large load on the Services' infrastructure;

(x) use the Services' email, portal-invite, or notification machinery to send spam or abusive communications; or

(xi) use the Services or any content for any purpose that is unlawful, violates any third-party right, or is prohibited by these Terms.

We may remove or disable content that is unlawful or that we reasonably believe violates this Section, and may suspend access as reasonably needed to address security risk, abuse, or legal exposure, with notice where practicable. These Terms incorporate all policies currently posted on the Services and all policies that may be posted by us on the Services in the future.

7Customer Content

7.1. Ownership. All data and content submitted to the Services by or for Customer is Customer's "Content." As between the parties, Customer owns all Content. We do not control, verify, or endorse Content, and you are responsible for (a) all Content you submit through the Services and (b) making sure that you have all the rights you need to that Content, including from your clients whose content appears in it and from individuals whose name, image, voice, or review activity is included.

7.2. License to Operate. You grant us (and agents and service providers acting on our behalf) the right to host, copy, transmit, process, and display Content, but only: (i) as necessary for us to provide, secure, support, and improve the Services; (ii) as otherwise permitted by these Terms; (iii) as required by law, regulation, or order; or (iv) to respond to an emergency. We own technical logs, telemetry, and aggregated or de-identified data that does not identify Customer, its clients, or any individual.

7.3. Regulated Data. You shall not submit health, payment-card, government-ID, or other specially regulated data to the Services, except crew dietary-restriction and allergy details self-reported through the fields the product provides for shoot-day catering and on-set safety, which are handled as described in our Privacy Policy.

7.4. Export; Deletion. Customer can export its workspace data self-serve at any time. Following termination, Customer has thirty (30) days to export its Content; we then delete Content from PostLane-controlled storage through our scheduled deletion processes (soft delete, grace period, scheduled destruction), as described in our Privacy Policy, except copies in Customer's own connected storage (which are Customer's) and copies in routine encrypted backups that age out on our infrastructure providers' cycle.

7.5. Your Compliance. If you collect any personally identifiable information through your use of the Services, you must ensure that it is collected, processed, transmitted, maintained, and used in compliance with all applicable laws and a privacy policy that you post and make available to the individuals concerned.

7.6. United States Processing. The Services are provided from the United States. By using the Services, you understand and agree to the storage and processing of Content and other information in the United States, subject to our Privacy Policy.

8AI Features

AI-assisted features are off by default for every customer, and are enabled only after Customer executes PostLane's AI Features Addendum; the product blocks enablement until the signed addendum is on file. PostLane does not use Content to train or fine-tune AI models; AI features operate on an inference-only basis under provider agreements that do not permit training on Content. Output generated from Content is Content, owned as Section 7.1 provides. AI output is probabilistic and may be inaccurate; it assists, and does not replace, human review, and Customer is solely responsible for decisions made in reliance on it.

9Proprietary Rights to PostLane Content; Feedback

9.1. Our Rights. As between the parties, PostLane owns all title, ownership rights, and intellectual property rights in and to the Services, including all software, designs, documentation, templates, workflows, AI systems and models, and all improvements and derivative works, and any copies or portions thereof. Except as expressly provided in these Terms, nothing shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise.

9.2. Trademarks. "PostLane" and all PostLane product and service names, logos, graphics, and registered and unregistered marks used by PostLane are proprietary to PostLane. You may not use our marks without our prior written consent (email sufficient). All trademarks not owned by PostLane that appear in or on the Services are the property of their respective owners.

9.3. Feedback. In the absence of a separate written agreement to the contrary, we will be free to use any information, suggestions, or recommendations you provide to us regarding the Services for any purpose, without restriction or compensation, and you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to do so.

10DMCA Take Down Notice Procedure

We respect the intellectual property rights of others and host Content at the direction of our customers. We respond to notices under the Digital Millennium Copyright Act (17 U.S.C. § 512) and will terminate the accounts of repeat infringers in appropriate circumstances. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the following written information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

A description of the copyrighted work that you claim has been infringed upon;

A description of the location on the Services of the material that you claim is infringing, with information reasonably sufficient to permit us to locate it;

Your name, address, telephone number, and e-mail address;

A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

PostLane's Agent for Notice of copyright infringement (as registered in the U.S. Copyright Office's DMCA Designated Agent Directory) can be reached as follows: Copyright Manager, 4415 S Braun Way, Morrison, CO 80465, dmca@postlane.studio.

If material you posted is removed following a notice, you may submit a counter-notice containing: your physical or electronic signature; identification of the material removed and its prior location; a statement under penalty of perjury of a good-faith belief the material was removed by mistake or misidentification; and your name, address, and telephone number, together with a statement that you consent to the jurisdiction of the federal district court for your address (or, if outside the United States, the District of Colorado) and will accept service from the notifying party. If we receive a compliant counter-notice, we will forward it to the original complainant and may restore the material in ten (10) to fourteen (14) business days unless the complainant notifies us that it has filed a court action seeking to restrain the alleged infringement.

11Privacy

Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, and share data (including our service providers, data retention and deletion machinery, and diagnostics) and which is incorporated into these Terms by this reference.

12Third-Party Services

The Services interoperate with third-party services — payment processing through Stripe, optional connections to Customer's own Google account or Slack workspace, and Customer-connected storage for master files. Your use of your own third-party accounts is governed by those providers' terms, and you are responsible for your own accounts, including their security, sharing settings, and costs. We are not responsible or liable for third-party services, and inclusion of any integration does not imply our endorsement of the third party. Our service providers (subprocessors) are listed in our Privacy Policy.

13Support; Availability of the Services

We will use commercially reasonable efforts to make the Services available and to correct material failures we confirm. We do not warrant uptime and do not offer service credits; support is described on the site and provided as described there, and is not a warranted service level. The Services or any portion thereof may be unavailable from time to time for maintenance or other reasons. We assume no responsibility or liability for any error, omission, interruption, deletion, defect, or delay in operation or transmission, communications line failure, or unauthorized access to or alteration of any communication, or for problems or technical malfunctions of any telephone or internet networks, servers, providers, or equipment.

14Modification of Terms

WE RESERVE THE RIGHT TO CHANGE, ADD TO, OR DELETE PORTIONS OF THESE TERMS IN OUR SOLE DISCRETION. If we do this, we will post such modifications on our website. For material changes, we will give Customer at least thirty (30) days' notice by email or in-app notice, and the change takes effect at Customer's next renewal on or after the notice period (or, for free workspaces, on the stated effective date). Your continued use of the Services after a modification takes effect signifies your acceptance of the modification; if Customer objects to a material change, it may cancel under Section 5 before the change takes effect.

15Termination of Registration/Access

Either party may terminate for material breach not cured within thirty (30) days after written notice. We may terminate immediately on written notice for Customer's breach of Section 6 or 9, may suspend as Sections 4.4 and 6 provide, and reserve the right to deny, restrict, suspend, or terminate access to any part of the Services as reasonably needed to address security risk, abuse, or legal exposure, with notice where practicable. Upon termination, access to the Services shall cease, all outstanding fees become due, and Content will be handled as provided in Section 7.4. After Registration or access is terminated, these Terms will terminate, but any terms that by their nature survive (including Sections 5, 7, and 9 through 21) shall continue to apply.

16Disclaimer of Warranties

OUR SERVICES AND OUR CONTENT ARE PROVIDED "AS-IS" AND AS AVAILABLE. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, WE EXPRESSLY DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT AI OUTPUT WILL BE ACCURATE. YOU USE THE SERVICES, AND RELY ON ANY OUTPUT, AT YOUR OWN RISK.

17Limitation on Liability

IN NO EVENT SHALL POSTLANE, ITS MEMBERS, MANAGERS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) ONE THOUSAND DOLLARS (US $1,000) OR (B) THE TOTAL FEES PAID AND PAYABLE BY CUSTOMER TO POSTLANE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. IF YOU DO NOT PAY FEES TO US FOR USE OF THE SERVICES, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM US, REGARDLESS OF THE CAUSE OF ACTION. THESE LIMITS DO NOT APPLY TO CUSTOMER'S INDEMNITY OBLIGATIONS, CUSTOMER'S BREACH OF SECTION 6 OR 9, OR A PARTY'S FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.

18Indemnity

You agree to indemnify and hold harmless PostLane and its members, managers, representatives, officers, employees, agents, and assigns, at your own expense, from and against any loss, liability, claims, damages, suits, demands, actions, and/or costs (including without limitation reasonable attorney fees and costs) made by any third party arising out of or related to: (a) your Content (including any missing rights or consents); (b) the use of your Services account by you or any other person; (c) your breach or violation of these Terms or applicable law; (d) your breach of the representations and warranties outlined in these Terms; and/or (e) your connected third-party accounts or storage. PostLane will defend and indemnify Customer against third-party claims that the Services, as provided by PostLane and used in accordance with these Terms, infringe the third party's U.S. intellectual property rights, except to the extent arising from Content, Customer-connected services, or use in violation of these Terms; if the Services are subject to such a claim, we may modify or replace the affected functionality, procure the right for Customer to continue using it, or terminate the affected subscription and refund prepaid fees for the unused period. This paragraph states our entire liability, and Customer's exclusive remedy, for infringement claims.

19U.S. Export Controls

Software available in connection with the Services is subject to United States export controls. You may not use, export, or re-export the Services or software in violation of U.S. export laws.

20Disputes

These Terms shall be governed by, and construed under, the laws of the State of Colorado, without regard to its conflict of law provisions. Any actions or proceedings arising out of or relating to these Terms, the Services, or our content shall be instituted and litigated exclusively in the state or federal courts sitting in Denver, Colorado, and you and PostLane agree to submit to the exclusive personal jurisdiction of such courts. EACH PARTY WAIVES TRIAL BY JURY. The prevailing party in any proceeding arising out of these Terms is entitled to its reasonable attorneys' fees and costs.

21Other

These Terms, including all documents referenced herein (including our Privacy Policy, our pricing page, and any executed AI Features Addendum), as such may be modified from time to time, constitute the entire agreement between you and PostLane regarding the use of the Services; no purchase-order or other Customer terms apply. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or successor in interest. Other than for payment obligations, neither party is liable for delay or failure to perform due to causes beyond its reasonable control. Nothing in these Terms confers any third-party beneficiary right on any person or entity. Notices to Customer may be given by email to the workspace owner's address or in-app; notices to PostLane go to info@postlane.studio. If any provision of these Terms is unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions. These Terms operate to the fullest extent permissible by law.